Tradie Front Office AI
Tradie Front Office
Northside Plumbing & Electrical
Agent operating policy

Agent Configuration

Set the business agent's instructions, voice, escalation rules, and hard authority limits before it answers customers.

Config live
Job Authority
$2,500
Manager approval above cap
Confidence Gate
0.70
Human handoff below threshold
Conversation Limit
12
Turns before escalation
Pricing Mode
Dynamic
Quote tool remains deterministic

System Prompt

Core instructions for voice, tone, policies, and tool use.

Powered by @cf/moonshotai/kimi-k2.6 on Workers AI 465 chars

Greeting Message

The first line customers hear in voice calls and chat sessions.

Escalation Rules

Choose exactly when the agent steps back and hands work to staff.

After Hours
Low Confidence
Over $ Cap
Harassment
Emergency

Voice Settings

ElevenLabs voice for live calls, demos, and reply previews.

Workers AI MeloTTS (auto-fallback if ElevenLabs unavailable)
Voice is used for agent replies in voice calls and demo scenario replays.

Guardrails

Hard limits that override agent behavior.

$

Jobs above this amount escalate to the manager.

0.70

Below this threshold, route to staff.

Business Hours

The agent answers all day, then follows stricter outside-hours rules.

Mon 07:00-19:00
Tue 07:00-19:00
Wed 07:00-19:00
Thu 07:00-19:00
Fri 07:00-21:00
Sat 08:00-20:00
Sun 09:00-17:00